Home
Accommodation
Availability
Prices
Photographs
The local area
Travel details
Booking details
Contact details
Terms and conditions
|
 Printable Version
If you cannot print the form please email
enquiries@laneulie.co.uk and we'll send you a
printed copy
Booking and payment Cancellation Security Deposit Accommodation Legal Liability Complaints And Finally...
Booking
and payment
A provisional reservation can be accepted by
phone but this must be confirmed within 7
days.
To confirm a booking the client should complete
and sign the booking form and return it together
with payment of the initial non-refundable
deposit (30% of the total rent due).
Following receipt of the booking form and
deposit, the owners will send a confirmation
invoice and statement.
This is the formal acceptance of the booking.
The deposit is accepted as part payment of the
total cost of the letting.
The final balance payment plus a security
deposit (see below)of £150 must reach us 6 weeks
before your holiday commences.
Reminders will not be sent to hirers when the
balance falls due.
We reserve the right to re-let your weeks if
final payment has not been received by the due
date.
The security deposit will be refunded within 14
days of your departure less the cost of any
breakage and extra cleaning, should this prove
necessary.
Hire charges are inclusive of water ,
electricity and bottled gas.
Back to top of form
Cancellation
Any client cancelling a booking must do so in
writing, and the following charges will apply,
being calculated from receipt by us of the
written cancellation.
Over 6 weeks prior to arrival date : Loss of
Deposit
6 weeks prior to arrival date : 50% of holiday
cost
4 weeks prior to arrival date : 75% of holiday
cost
Less than 4 weeks prior to arrival date : 100%
of holiday cost
This may be recoverable from your Insurance
Company, and we advise all clients to take out
appropriate Insurance.
We will do our best to re-let and, if
successful, refund your payments, less
advertising and administrative costs
incurred.
Back to top of form
Security Deposit
Hirers are expected to leave holiday
accommodation clean and tidy. We would ask you to
undertake a reasonable level of cleaning before
your departure. This should include general
tidying, washing up, vacuuming or other floor
cleaning, cleaning of showers, wash basins and
WCs, cookers, the removal of rubbish and tidying
of bed linen. If the property needs any major
cleaning after your stay you will be charged for
this at the rate of £ 5.00 (pounds sterling) per
hour and the amount will be deducted from your
security deposit.
If there are any charges in excess of the
security deposit the hirer agrees to reimburse
the owner. Any substantial damage caused by the
hirer, the hirer's family or the hirer's invitees
or behaviour of an unacceptable type will result
in immediate eviction without compensation and a
claim for loss and damages by the owner. In this
event the Owner will have no further contractual
obligation to the hirer.
The owner's agent has the right to cancel the
hiring if the number of persons arriving at the
property exceeds those notified and agreed on the
booking form.
Back to top of form
Accommodation
Unless otherwise agreed, all lettings run from 4
p.m. on the day of arrival until 10 a.m. on the
day of departure.
The house will be thoroughly cleaned for you
ready for your arrival.
The accommodation is only for the use of the
person who signs the booking form and members of
his/her party.
The maximum number to reside in the Property
must not exceed that stated on the booking form
unless the owners have given written
permission.
Pitching a tent or parking a caravan on the
property to increase numbers is strictly
forbidden.
Every effort has been made to ensure that
descriptions of the property and nearby
facilities are accurate. However, the Owner
cannot accept any liability for any changes. The
Owner cannot be held responsible for technical
problems, nor can they accept any responsibility
for animals, birds, insects which may be present
in or around the property. Should any problems of
a plumbing or electrical nature occur, the site
Agent should be contacted for assistance. The use
of the accommodation and the amenities, where
offered is entirely at the hirers`/users` risk.
Hirers and their parties leave personal
belongings in or around the property entirely at
their own risk and the owner cannot be held
responsible for any injuries or losses however
caused. Children should remain under your
supervision at all times.
If we are aware of any change in the facilities
offered, we will attempt to inform you by e-mail
as soon as possible. No pets are allowed on the
property.
Back to top of form
Legal Liability
Any claims under these conditions shall be
within the exclusive jurisdiction of the English
courts.
No insurance can be provided other than civil
liability insurance, this is provided by the
owner of the property.
The Client is strongly recommended to arrange a
comprehensive travel insurance policy (including
cancellation cover) and to have full cover for
the party's personal belongings, public liability
etc, since these are not covered by the owner’s
insurance.
Bookings are made on the understanding that the
accommodation booked will be available for the
dates specified. If, due to circumstances beyond
the owner's control, this is not possible, the
owner will make a prompt and full refund of all
money paid, and there will be no claim against
the owner or the agent. In the event of the
booking being cancelled or altered by reason of
force majeure (which includes floods, storms,
riots, strikes, wars, and Acts of God) or other
events outside the owner's control, the Owner
cannot accept liability. If the hirer or any
other person in the hire party falls ill on
holiday or for any reason has to return early,
the owner cannot be responsible for any
additional costs nor can any part of the hire
charge be returned.
The owners shall not be liable to the
client:
For any temporary defect or stoppage in the
supply of public services to the Property, nor in
respect of any equipment, plant, machinery or
other appliances in the property, garden or
swimming pool.
For any loss, damage or injury which is the
result of adverse weather conditions, riots,
strikes or other matters beyond the control of
the Owners.
Back to top of form
Complaints
The client shall report to the owners without
delay any defects in the Property or breakdown in
the equipment, machinery or appliances in the
Property, garden or swimming pool, and
arrangements for repair and/or replacement will
be made as soon as possible.
In the unlikely event of a complaint about the
property, this should be reported to the Owner.
(Tel: 00 44 7966 199745) within three days of
arrival and confirmed in writing in a letter
posted within one week of arrival. Failure to do
this will result in the owner being unable to
deal with the complaint. Complaints cannot be
accepted after a hirer has returned home and
there has been no opportunity to put matters
right during the hire period.
Back to top of form
And
Finally...
Please remember that we are here to help you and
offer advice and assistance in any way we
can.
If you have any questions please contact us
Printable Version
If you cannot print the form please email
enquiries@laneulie.co.uk and we'll send you a
printed copy
|
